Preface

15

Target Audience

15

Structure of the Book

16

Part I

16

Part II

17

Part III

17

Acknowledgments

19

1 User Experience with SAP and the Role of SAP Fiori Launchpad

23

1.1 Introduction to the SAP User Experience

23

1.1.1 Evolution

24

1.1.2 Theming

27

1.1.3 Iconography

29

1.1.4 Colors

29

1.1.5 Typography

30

1.1.6 In-App Help (Web Assistant)

30

1.1.7 SAP Fiori Launchpad as an Entry Point

30

1.2 SAP Fiori

34

1.2.1 Design Values

35

1.2.2 Design Principles

36

1.2.3 Design Practices

36

1.3 SAP Fiori Launchpad

37

1.3.1 The Role of SAP Fiori Launchpad

39

1.3.2 Variants of SAP Fiori Launchpad

41

1.3.3 Components

42

1.3.4 Role-Based Homepages

64

1.3.5 SAP Fiori 2.0 Launchpad versus SAP Fiori 3 Launchpad

67

1.4 Summary

69

2 Building Blocks of a Modern User Experience Architecture

71

2.1 SAP Business Technology Platform

71

2.2 On-Premise Systems

74

2.3 SAP Enterprise Portal

76

2.4 Cloud Systems

77

2.5 Cloud Connector

78

2.6 Common Data Model

80

2.7 SAP Web Analytics

82

2.8 SAP Conversational AI

84

2.9 SAP Work Zone

85

2.10 SAP Business Application Studio

86

2.11 SAP Launchpad Service

90

2.12 Overall Landscape

92

2.13 Summary

93

3 Real-World Landscape and User Personas

95

3.1 Reference Landscapes

95

3.2 User Personas

100

3.2.1 General Ledger Accountant

101

3.2.2 Controller

101

3.2.3 Administrator

101

3.2.4 Employee

103

3.2.5 Developer

105

3.3 Summary

105

4 Configuring SAP Fiori Launchpad for SAP Business Suite

109

4.1 Activating the SAP Fiori Infrastructure in SAP Business Suite

109

4.2 Activating a Single SAP Fiori Application

114

4.2.1 Access Implementation Information for SAP Fiori Applications

114

4.2.2 Register OData Services

118

4.2.3 Activate ICF Nodes

121

4.3 Building an SAP Fiori Role

123

4.3.1 Creating Catalogs with the SAP Fiori Launchpad Designer

123

4.3.2 Creating Groups with the SAP Fiori Launchpad Designer

132

4.3.3 Creating and Managing SAP Fiori Roles in Transaction PFCG

137

4.4 Activating SAP Fiori Content for a Role

141

4.4.1 Get Technical Information about the SAP Fiori Apps

142

4.4.2 Mass Activate ICF Nodes

145

4.4.3 Activate OData Services

147

4.4.4 Create Custom Catalogs and Groups

150

4.5 Upgrading to the Latest Frontend Server (6.0)

152

4.6 Summary

155

5 Configuring SAP Fiori Launchpad for SAP S/4HANA

157

5.1 Activating the SAP Fiori Infrastructure in SAP S/4HANA

158

5.1.1 Activate Embedded Analytics

158

5.1.2 Activate Enterprise Search

159

5.1.3 Activate SAP Gateway and SAP Fiori

161

5.1.4 Activate and Configure the SAP Fiori Launchpad

163

5.2 Building an SAP Fiori Role

165

5.2.1 Rapid Activation Task

166

5.2.2 Creating Catalogs and Groups with the SAP Fiori Launchpad Content Manager

172

5.2.3 Spaces and Pages

176

5.3 Requirements and Prerequisites for Federation

186

5.4 Working with the Common Data Model

188

5.5 Exposing SAP Fiori Content from Systems with Frontend Server 2020

189

5.6 Upgrading to Frontend Server 2020

193

5.7 Landscape Options: Managing Applications in Embedded and Hub Deployments

196

5.8 Summary

197

6 Configuring SAP Fiori Launchpad for SAP Enterprise Portal

199

6.1 Understanding SAP Enterprise Portal Content and Portal Content Object Model

200

6.1.1 Integrated Views

201

6.1.2 Pages and Layouts

202

6.1.3 Worksets

203

6.1.4 Role

204

6.1.5 Folders

205

6.1.6 Framework Page

205

6.1.7 Portal Themes

206

6.1.8 Portal Desktop

206

6.1.9 Master Rule Collection

207

6.2 Designing an SAP Fiori Launchpad Site on SAP Enterprise Portal

208

6.2.1 Create a Role

209

6.2.2 Create a Folder

210

6.2.3 Create an iView

211

6.2.4 Assign the Role

214

6.2.5 Create a URL Alias

216

6.2.6 Define a Master Rule Collection

217

6.2.7 Map the Portal Content to the SAP Fiori Launchpad

219

6.3 Preparing for Content Federation

224

6.3.1 Set Up the SAP Enterprise Portal System

224

6.3.2 Set Up the Cloud Connector

228

6.3.3 Set Up Destinations

228

6.4 Exposing Content from SAP Enterprise Portal

229

6.4.1 Expose Roles to SAP BTP

230

6.4.2 Content Generation Status

232

6.5 Summary

233

7 Setting Up SAP Business Technology Platform

237

7.1 Introduction to SAP BTP

238

7.1.1 Applications and Services

240

7.1.2 Regions

241

7.1.3 Environments

242

7.1.4 Account Models

243

7.1.5 Enterprise and Trial Accounts

245

7.1.6 Entitlement and Quota

247

7.1.7 User and Member Management

250

7.1.8 Scope and Lifecycle of a Trial Account

250

7.2 Creating an SAP BTP Account

254

7.3 Working with the SAP BTP Cockpit

262

7.4 Services and Applications

269

7.4.1 Service Marketplace

269

7.4.2 Instances and Subscription

272

7.5 Activating the SAP Launchpad Service and Setting Up Roles

273

7.6 Creating Destinations

279

7.7 Summary

281

8 Connecting On-Premise Systems to SAP Business Technology Platform

283

8.1 Introduction to the Cloud Connector

284

8.2 Installing and Configuring the Cloud Connector

286

8.2.1 SAP Development Tools

287

8.2.2 Hardware Requirements

288

8.2.3 Software Requirements

289

8.2.4 Network Requirements

290

8.2.5 Installing the Cloud Connector

290

8.2.6 Starting the Cloud Connector

295

8.3 Connecting Cloud Connector to SAP BTP

300

8.4 Connecting to On-Premise Systems and Exposing Resources to SAP BTP

306

8.4.1 Host Name and Port Number

306

8.4.2 Expose Resources

310

8.4.3 Create a Destination

316

8.4.4 Activate the Ping Service and Test the Connection

318

8.5 Setting Principal Propagation

320

8.5.1 Maintain the User Mapping

322

8.5.2 Change Principal Type

323

8.5.3 Configure Trust for the Identity Provider

324

8.5.4 Set Up and Import a System Certificate

324

8.5.5 Generate a Self-Signed Certificate

325

8.5.6 Configure a Subject Pattern

326

8.5.7 Generate a Principal Propagation Certificate

327

8.5.8 Import Certificates

328

8.5.9 Configure ICM via Profile Parameters

329

8.5.10 Configure Rule-Based Mapping

335

8.6 Summary

338

9 Configuring the SAP Launchpad Service

339

9.1 Creating an SAP Launchpad Service Site

340

9.2 Creating Content Providers

344

9.2.1 Federation of Business Content

345

9.2.2 Federation of SAP BTP Content

350

9.2.3 Manual Integration

350

9.3 Assigning Content to an SAP Launchpad Service Site

354

9.4 Integrating SAP S/4HANA Content

357

9.5 Integrating SAP Business Suite Content

362

9.6 Integrating SAP SuccessFactors Content

369

9.7 Integrating Custom SAPUI5 Applications

373

9.8 Integrating SAP Enterprise Portal Content

374

9.9 Managing the Site and Transporting Content

377

9.9.1 Settings

377

9.9.2 Transport

380

9.10 Summary

381

10 Setting Up SAP Business Application Studio

383

10.1 Introduction to SAP Business Application Studio

384

10.2 Enabling SAP Business Application Studio

386

10.2.1 Launch SAP Business Application Studio from the SAP BTP Cockpit

387

10.2.2 Launch SAP Business Application Studio from the Trial Account Welcome Page

398

10.3 Creating a Dev Space

399

10.4 Components and Capabilities

403

10.4.1 Terminal

405

10.4.2 Command Palette

406

10.5 Creating Projects for the SAP Launchpad Service

408

10.5.1 Create a Project from a Template

408

10.5.2 Add Properties

414

10.6 Deploying HTML5 Modules to SAP BTP

415

10.6.1 Build the Multitarget Application Project

416

10.6.2 Deploy to SAP BTP

419

10.7 Configuring the SAP Launchpad Service Site to Enable the Deployed Plug-In

421

10.8 Summary

424

11 SAP Web Analytics

425

11.1 Activating SAP Web Analytics

426

11.2 Creating a Space and Site

431

11.3 Registering Your SAP Launchpad Service Site to SAP Web Analytics

433

11.4 Viewing and Configuring the SAP Web Analytics Dashboard

437

11.5 Summary

440

12 SAP Conversational AI

443

12.1 Activating SAP Conversational AI

444

12.1.1 Logging In with Your Trial Account User ID (Personal Use)

445

12.1.2 Activating the Service for the Enterprise Account

446

12.2 SAP Conversational AI Basics

453

12.2.1 Platform Layout and Design

453

12.2.2 Natural Language Processing Lexicon

454

12.3 Creating Your First Bot

459

12.4 Training the Bot

462

12.4.1 Customize Actions

462

12.4.2 Define an Intent

465

12.4.3 Define an Entity

468

12.4.4 Define a Skill

470

12.4.5 Define a Trigger

471

12.4.6 Define Requirements

472

12.4.7 Consume API Service

474

12.4.8 Create the Response Message

476

12.4.9 Test the Bot

477

12.5 Adding the Bot to the SAP Launchpad Service Site

478

12.6 Summary

483

13 SAP Mobile Start App

485

13.1 Introducing SAP Mobile Start

485

13.1.1 Prerequisites for Using SAP Mobile Start

488

13.1.2 SAP Fiori Client

489

13.2 Verify the Backend System and SAP Launchpad Service

489

13.3 Set Up the SAP Mobile Start App

490

13.4 Add Native Content

493

13.5 Onboarding Users

494

13.6 Summary

495

14 Conclusion and Outlook

497

14.1 Key Takeaways

497

14.2 Planned Future Innovations

499

14.3 Further Reading

500