Inhaltsverzeichnis

Alle Kapitel aufklappen
Alle Kapitel zuklappen
Preface to the Fourth Edition
15
Preface to the First Edition
17
1 About This Book
19
1.1 Target Audience
21
1.2 What This Book Can and Cannot Do
22
1.3 Structure of This Book
23
2 Plant Maintenance and SAP: A Contradiction?
27
2.1 Plant Maintenance Today: New Ideas Need New Space
28
2.2 New Maintenance Terminology
30
2.3 Maintenance Strategies over Time
34
2.4 Plant Maintenance over Time in SAP
37
2.5 SAP ERP 6.0
38
2.6 SAP GUI and SAP Business Client
43
2.6.1 Connection Options
43
2.6.2 General Functions
45
3 Organizational Structures
51
3.1 SAP Organizational Units
51
3.1.1 The Plant from a Maintenance Perspective
52
3.1.2 Maintenance-Specific Organizational Units
52
3.1.3 Other General Organizational Units
54
3.1.4 Plant-Specific and Cross-Plant Maintenance
55
3.2 Work Centers
57
4 Structuring of Technical Systems
65
4.1 Actions before Mapping Your Technical Systems in the SAP System
66
4.1.1 Question 1: Which Structuring Resources Should Be Used?
66
4.1.2 Question 2: How Deep Should the Structure Be?
68
4.1.3 Question 3: Which Criteria Should Be Applied to the Structuring of Technical Systems?
71
4.1.4 Question 4: On Which Structure Level Should a Particular Resource Be Used?
71
4.1.5 Question 5: How Are Numbers Assigned?
76
4.1.6 Question 6: Which Information Should You Store?
78
4.1.7 Question 7: How Is the Master Data Incorporated into the SAP System?
79
4.1.8 Question 8: Is It Easy to Delete Data Records?
79
4.1.9 Question 9: Which of the Functions Available Should Be Used?
80
4.1.10 Question 10: Which Strategy Should You Pursue When Recording Master Data?
80
4.2 SAP Resources for Structuring Technical Systems and How to Use Them
81
4.2.1 Functional Locations and Reference Functional Locations
81
4.2.2 Equipment and Serial Numbers
92
4.2.3 Links and Object Networks
103
4.2.4 Linear Asset Management
104
4.2.5 Material and PM Assemblies
112
4.2.6 Bills of Materials
119
4.2.7 Classification
123
4.2.8 Product Structure Browser
130
4.2.9 Asset Viewer
131
4.2.10 Special Functions
132
5 Business Processes
161
5.1 What You Should Do before You Map Your Business Processes in the SAP System
162
5.1.1 Question 1: Which Functions Should You Use?
162
5.1.2 Question 2: Should You Use a Notification and/or an Order?
163
5.1.3 Question 3: Which Information Should You Store?
167
5.1.4 Question 4: How Can You Ensure That Users Accept the System?
168
5.1.5 Question 5: What Role Does Business Process Modeling Play?
168
5.1.6 Question 6: When Should You Include the Other User Departments?
169
5.2 “Planned Repairs” Business Process
170
5.2.1 Notification
172
5.2.2 Planning
189
5.2.3 Controlling
221
5.2.4 Processing
235
5.2.5 Completion
237
5.3 “Immediate Repairs” Business Process
247
5.3.1 Creating Order (with Notification) and Completion
249
5.3.2 Special Case: “After-Event Recording“
252
5.3.3 Confirming Unscheduled Tasks
253
5.3.4 Historical Order
254
5.4 Shift Notes and Shift Reports
256
5.5 “External Assignment” Business Process
263
5.5.1 Basic Principles of External Assignment
263
5.5.2 External Processing as an Individual Purchase Order
266
5.5.3 External Services with External Work Centers
271
5.5.4 External Processing with Service Specifications
275
5.6 “Refurbishment” Business Process
280
5.7 “Subcontracting” Business Process
291
5.8 “Preventive Maintenance” Business Process
299
5.8.1 Basic Principles of Preventive Maintenance
299
5.8.2 Objects of Preventive Maintenance
302
5.8.3 Maintenance Task Lists
305
5.8.4 Preventive Maintenance, Time-Based
315
5.8.5 Preventive Maintenance, Performance-Based
336
5.8.6 Preventive Maintenance, Time-Based and Performance-Based
345
5.8.7 Inspection Rounds
353
5.9 “Condition-Based Maintenance” Business Process
360
5.10 “Calibration of Test Equipment” Business Process
364
5.11 “Follow-Up Order” Business Process
375
5.12 “Pool Asset Management” Business Process
377
5.13 “Project-Based Maintenance“ Business Process
385
5.13.1 SAP Project System
386
5.13.2 Maintenance Event Builder
392
6 Integrating Applications from Other Departments
397
6.1 How Other Departments Are Involved
397
6.2 Integration within SAP ERP
398
6.2.1 Materials Management
399
6.2.2 Production Planning and Control
408
6.2.3 Digression: In-house Production of Spare Parts for Stock
413
6.2.4 Quality Management
418
6.2.5 Environment, Health, and Safety
419
6.2.6 Financial Accounting
421
6.2.7 Asset Accounting
423
6.2.8 Controlling
427
6.2.9 Real Estate Management
437
6.2.10 Human Capital Management
440
6.2.11 Service and Sales
445
6.3 Integration with Other SAP Systems
448
6.3.1 SAP NetWeaver Master Data Management
448
6.3.2 SAP Master Data Governance
450
6.3.3 SAP Supplier Relationship Management
454
6.4 Integration with Non-SAP Systems
457
6.4.1 Operations Monitoring Systems
457
6.4.2 Operations Information Systems
460
6.4.3 Service Specifications and Entry of Services Performed
463
7 Plant Maintenance Controlling
467
7.1 What Plant Maintenance Controlling Involves
467
7.2 SAP Tools for Obtaining Information and How to Use Them
471
7.2.1 SAP List Viewer
472
7.2.2 QuickViewer
480
7.2.3 SAP ERP Logistics Information System
485
7.2.4 SAP Business Warehouse
494
7.2.5 SAP BusinessObjects Lumira
506
7.3 SAP Tools for Budgeting and How to Use Them
512
7.3.1 Order Budgeting
512
7.3.2 Cost Center Budgeting
514
7.3.3 Budgeting with IM Programs
515
7.3.4 Budgeting Using WBS Elements
518
7.3.5 Maintenance Cost Budgeting
522
8 New Information Technologies in Plant Maintenance
531
8.1 Electronic Parts Catalogs
532
8.2 New Technologies in the User Interface
534
8.2.1 SAP 3D Visual Enterprise Viewer
534
8.2.2 SAP Fiori
537
8.2.3 Quick Views
540
8.3 Mobile Maintenance
542
8.3.1 Fundamentals of Mobile Maintenance
542
8.3.2 Paging
548
8.3.3 SAP Work Manager
550
8.3.4 SAP Rounds Manager
559
8.3.5 SAP Fiori Apps for Plant Maintenance
560
8.3.6 RFID
566
8.4 SAP HANA
569
8.4.1 Introduction to SAP HANA
569
8.4.2 SAP HANA and Maintenance
573
8.5 SAP S/4HANA
575
8.6 SAP Predictive Maintenance and Service
578
8.7 SAP Asset Intelligence Network
581
9 Usability
591
9.1 What Is Meant by Usability?
592
9.2 Assessing Usability
597
9.3 Why Usability Does Not Mean User Acceptance
598
9.4 The Importance of User Acceptance in Plant Maintenance
601
9.5 SAP System Options to Improve Usability
604
9.5.1 General User Parameters
605
9.5.2 Maintenance-Specific User Parameters
606
9.5.3 Roles and Favorites
608
9.5.4 List Variants
610
9.5.5 Customizing Input Help
610
9.5.6 Buttons and Key Combinations
611
9.5.7 Table Controls
612
9.5.8 Transaction Variants
615
9.5.9 Customizing
617
9.5.10 Action Box
618
9.5.11 GuiXT
620
9.5.12 SAP Screen Personas
621
9.5.13 Upstream Transactions
625
9.5.14 Web Interface
628
9.5.15 Customer Exits
629
9.5.16 Other Programming Techniques
631
9.6 Usability Study for SAP ERP 6.0
634
9.6.1 Preparation and Execution
634
9.6.2 Results
639
9.6.3 Conclusions
644
Appendices
647
A List of Sources
649
B Overviews
655
B.1 Functional Comparison of Structuring Resources
655
B.2 Functions of Notifications and Orders
656
B.3 Integration Aspects
661
B.4 Standard PM-IS Reports
668
C The Author
671
D Acknowledgments
673
Index
675