1 How SAP Discovered the New World

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1.1 A Quarter Century of Partial Victories

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1.2 The Accelerating Failure of Traditional Information Systems

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1.3 Computerize This

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1.4 Discovering the New World

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1.5 SAP’s Rise to the Top

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1.6 Keeping Technology in Context

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2 What Is SAP?

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2.1 Reading with the SAP Alphabet

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2.2 Features of SAP

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2.2.1 Complete Suite of Integrated Applications

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2.2.2 Open Systems Architecture

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2.2.3 Global Business Architecture

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2.2.4 Transparency Between SAP and PC Applications

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2.2.5 Audit Trail and Data Integrity Controls

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2.3 Core Business Applications of SAP

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2.4 Work Flow Applications

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2.5 Accelerated Solutions with SAP NetWeaver

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2.6 And All the Rest

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2.7 Critical Distinctions Between SAP and What You Know

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2.7.1 Critical Distinction #1: SAP is a Business Endeavor, Not a Computer Endeavor

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2.7.2 Critical Distinction #2: Integration = Enterprise-wide = Horizontal Processes

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2.7.3 Critical Distinction #3: Integration Places an Added Burden on Direct Users

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2.7.4 Critical Distinction #4: The System Lifecycle Is Vastly Extended

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3 Are You Ready for SAP?

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3.1 Red Light, Green Light

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3.2 Assessing Your SAP Readiness

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3.2.1 Level 1: Strategy

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3.2.2 Level 2: Organization

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3.2.3 Level 3: Goals and Measurements

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3.2.4 Level 4: Consulting and Education

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3.2.5 Level 5: Awareness and Commitment

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4 SAP in a Microwave

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4.1 A New System Lifecycle

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4.2 SAP in a Microwave

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4.2.1 The Planning Stage

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4.2.2 The Development Stage

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4.3 Post-Implementation: The Windfall

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4.4 Accelerated SAP Implementations

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5 There’s No Such Thing as Having SAP

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5.1 The SAP Long Haul

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5.2 Post-Implementation Excellence

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5.3 Center of Excellence Maturity

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5.4 Application Outsourcing

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6 Seizing Business Benefits with SAP

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6.1 Show Me the Money!

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6.2 “We Have Met the Enemy and He Is Us”

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6.3 The Intangibles

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6.4 Better, Faster, Cheaper

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6.5 Postscript: Business-IT Alignment Is the Hero

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7 Gain Sharing: A 21st Century Way to Partner

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7.1 Negotiation Points for Gain Sharing

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7.2 Key Performance Indicators

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7.3 Advantages and Cautions

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8 Selecting and Managing SAP Consultants

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8.1 The Frenzy Is Over

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8.2 Global Delivery Models

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8.3 What SAP Consultants Do

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8.4 Consulting Billing Methods

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8.5 Choosing Your SAP Consultants Wisely

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8.6 Successful Partnerships with SAP Consultants

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9 Curves Ahead: SAP Education for All

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9.1 Executives Are Not Trained—They Are Informed

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9.2 Education for Middle Management

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9.3 Project Team Training

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9.3.1 Phase 1: Take It from the Top

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9.3.2 Phase 2: The Horizontal View

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9.3.3 Phase 3: The Vertical View

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9.3.4 Phase 4: Field Guidance

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9.3.5 Phase 5: Field Testing the Project Team

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9.4 End-User Training

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9.5 Racing to the Expert Plane

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10 Making the Most of Change Management

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10.1 Change Management Element #1: Program Governance

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10.2 Change Management Element #2: Risk/Readiness Assessment

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10.3 Change Management Element #3: A Leadership Program

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10.4 Change Management Element #4: A Communications Program

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10.5 Change Management Element #5: A Job Alignment Approach

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10.6 Change Management Element #6: A Super-User Program

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10.7 Change Management Element #7: A Knowledge Transfer Process

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10.8 Change Management Element #8: Role-Based Training

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