Norman Reynolds is an information technology professional with a passion for process improvement. Expert in SAP functionality, tools, and management techniques required to create first-class process designs quickly and consistently, Norman specializes in helping companies develop practical solutions to resolve the difficult business process issues that come with complex organizations. In 1994, he began working with SAP R/2 in the finance area for a London-based multinational oil company, and in 1996, he moved to the United States to work as an SAP R/3 consultant. Since then, he has been implementing SAP Finance, Controlling, and Sales and Distribution functionality throughout the world. He is an Independent SAP Certified Consultant and can be reached via email at nreynoldsatlanta(at)yahoo.com.