ITSM and ChaRM in SAP Solution Manager

Stay ahead of the curve with IT Service Management (ITSM)! This is the comprehensive guide to the ChaRM and AIM functionalities in SAP Solution Manager (SolMan). Find everything you need to work with Change Management and Application Incident Management (the new Service Desk): the important concepts, instructions for configuration and functionality, and expert tips and best practices.

• Understand how to process all of your service, problem, and change requests
• Get step-by-step configuration instructions for ChaRM and Application Incident Management
• Find practical advice and best practices

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