Jocelyn Dart is a long-time SAP employee who currently majors in solutions in the SAP Intelligent Business Operations Powered by HANA bundle, and minors in user experience technologies and design thinking. She has been involved with SAP products as a customer since 1990, and since joining SAP Australia in 1994, she has worked directly with more than 70 organizations in Australia, New Zealand, and internationally, across a diverse range of industries. She is currently a Platinum Consultant, Design Thinking coach, and was recently appointed as an SAP Mentor by the SAP Community Network, where she blogs on a number of topics, workflow included. She is acknowledged as a global expert in SAP Business Workflow, SAP Business Process Management, and SAP Decision Service Management. Jocelyn has co-authored all three versions of this book.